What ideal process should be followed to overcome the challenges while managing returns?
With the rise of e-commerce sales, a bigger challenges that e-commerce players face is to manage the increasing no. of returns. As the order placed online can never be considered to be fulfilled if the customer has initiated return, so it becomes important to resolve customer request – whether to replace the product as soon as possible or refund the money back without any delay.
Ideal way is to take following steps without fail –
Pickup the to-be-returned product – Go to customer’s doorsteps with urgency, pick up the product and give proper receipt to customer
This will ensure hassle-free handling of return orders.