Why Dedicated Supply Chain Customer Care Service Is The Future Of Ground Breaking CX
‘People forget what you said; people forget what you did; what people will never forget though, is how you made them feel’ – Maya Angelou
Given the complexities of supply chain and logistics, along with the intricacies of the interconnected processes that hold this billion-dollar super structure in place; it wouldn’t really be improbable to come across miffed stakeholders, trying to navigate their way through ‘it’s-nobody’s-fault’ situations.
From procurement to fulfillment and roughly 6 critically essential processes centered within, (transportation, warehousing, inventory management, order fulfillment and return management); issues like delays, damages, bottlenecks, tracing the whereabouts of missing inventory / consignments etc. […]