The client is a kids-focused e-commerce portal offering a vast selection of products from all over the globe. The vision is to be the most customer-centric brand by giving customers the best of products at competent prices with quick deliveries and trusted customer service.
The client was looking for End to End fulfilment solution including Design, Implementation & Management of
Fulfilment Centre and last-mile distribution solution across India. The focus was on designing the whole supply chain in a manner, focused on providing the best possible customer experience.
Holisol started working on the solution basis the customer’s business plan for the next 12 months. A robust hybrid and flexible Storage System solution were designed taking into account multiple storage configurations for the wide range of product categories. The WMS was also reconfigured to include category specific workflows wherever required. The packaging was one more area where customized packaging was designed to ensure product safety in transit. A customized delivery solution also was stitched together combining Holisol ‘s own delivery network with that of our last-mile delivery partners.
Holisol has set up a fulfilment centre spreading over 50000 SQF having the capacity to store 750000 items. The fulfilment centre has world-class infrastructure in terms of Multilevel Catwalk Shelving, Well Designed Storage, Handling & Movement area, high-speed connectivity, paperless operations through handheld devices, 24×7 CCTV
surveillance etc. The fulfilment centre has been handling close to 2000 Orders per day expected to go up to 5000 Orders per day by next quarter. The SLA’s in Terms of Turnaround Times (TAT), Order Fulfilment Rate, Inventory Accuracy, Delivery Timeliness are consistently being maintained at > 98 %.
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