Project Description


About the Customer

Our customer is a US based manufacturer and distributor of apparel, accessories and home goods. In their four years of operation in India, they have been growing at a remarkable pace with an access to over 400 key account retailers, 100 distributors and 2100 POS (point-of-sale).

Customer Requirement

Being a US based organization customer follows stringent guidelines in their fulfilment operations. They were looking for an experienced service partner who can comply to these standards and help them with:

  • Design & set up of fulfilment centre which complies to US guidelines
  • Facility equipped to handle storage of wide range of merchandise (raw material, finished goods & packaging material)
  • Set up of complete operations for forward, return & refurbishment for both B2B & B2C orders under one roof
  • Implementation of quality check process compliant with international standards
  • Sourcing of manpower experienced in fashion & lifestyle product line

Holisol solution

A dedicated team of FC manager, assistant manager, account manager, supervisors, pick and pack co-workers, QC (quality check) co-workers were set up to design-implement-manage the complete project.

  • Identification-designing-set up of the facility complying to US norms
  • Set up of storage area for handling multiple range of merchandise
  • Set up of refurbishment area for suitable returns
  • Order processing was set up to manage B2B and B2C orders from single inventory
  • Set up of quality check process for fresh & return inventory
    • Fresh QC check includes – packaging, QC and tags
    • Return QC check includes – packaging, tagging and condition of the product
  • Implemented 6s practices to be compliant to the norms related to hygiene & safety
  • Set up of refurbishment process
  • 100% QC was performed on the returned stock
  • The suitable products were sorted based on the defects like- defects with product, quality or color whereas the products with manufacturing defects were returned to the origin
  • Refurbishment activities included: retagging, steam pressing, folding, repacking and put away
  • Set up of team skilled in the apparel product line
  • Executed training on SOP specific to customer
  • Setting up of team KPI’S
    • GRN TAT – 24 to 48 hours based on the volume forecast
    • Put away accuracy – 99.9%
    • Inventory accuracy – 99.9%
  • Set up of regular refresh training programs specific to 6S, Safety & POSH

Benefits for the customer

  • Project went live in 45 days
  • Set up of 65,000 sq. ft. facility specific to customer operations
  • 99.9% OTIF for both B2B & B2C orders
  • Storage of all merchandise under one single roof
  • Through put of 12,000 pieces / per day
  • Processed 3.5 to 4 lakh pieces in a month and in the peak season the volume increased by 30%
  • 99.9% inventory accuracy
  • 100% on time forward shipment order fulfilment
  • Return processing within 24 hours

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