Project Description

 About the customer:

Our customer specializes in logistics solutions for sports, events, exhibitions & warehousing in Doha, Qatar. The customer has scaled up their operations in last mile delivery in Doha and for their new operations was looking for a tech-based solution.

Customer’s challenges & requirements:

The customer was facing difficulty in managing their day to day operations. From creating the MIS to cash reconciliation, everything was being done manually. This led to challenges in –

  • Orders consolidation and allocation of jobs to field executives
  • Scheduling of the deliveries and their pick-ups
  • Sorting of orders and allocation of the drivers
  • Serialization of orders


Our Solution:

We introduced & implemented ‘Holiscope’ – a tool designed for optimising the last mile delivery operations. With Holiscope we digitalised customer’s operational activities and helped in –

  • enabling real-time visibility of the field force
  • route planning and navigation
  • complete operation management functions for field executives
  • making operations paperless


Other features offered with Holiscope:

  • First mile, last mile & returns management
  • Calls & SMS logs, E-pods
  • Navigation to delivery locations
  • Interactive dashboards & auto-mailer reports
  • API based Integrations
  • Dynamic route optimization
  • Customer visibility
  • Rider attendance
  • System generated delivery run sheet
  • Scan based operations


Key benefits after the implementation:

  • 25% improvement in the productivity
  • Digital operations & records
  • Easy Cash reconciliation
  • More organised management of field executives
  • Less errors
  • Faster order fulfilment and deliveries