Project Description

 

A leading Indian menswear brand, recognised among the top players in the formal and semi-formal apparel segment, with a strong offline and online retail presence.

Customer Challenges

Returned products from retail stores and e-commerce channels were creating operational and financial challenges. Items often arrived with:

  • Missing barcodes
  • Stains or marks
  • Loss of ironing and finish

This made them unsellable without rework, leading to up to 18% inventory leakage—either scrapped or liquidated at throwaway prices to bulk buyers. It impacted margins, inventory efficiency, and sustainability goals.

How We Solved It

Holisol designed and implemented a dedicated refurbishment solution at its Luhari warehouse, tailored to the brand’s operational complexities:

  • Built a 6,000 sq. ft. specialised refurbishment zone with process flows mapped to SKU types.
  • Developed a structured intake and sorting mechanism to identify precise refurbishment needs for each garment.
  • Executed a comprehensive restoration process, including stain removal, ironing, barcoding, kimbling, and repacking to brand standards.
  • Integrated barcode tagging and scanning workflows for complete traceability.
  • Trained a specialised team to handle high-value categories like coat suits with precision and care.
  • Achieved rapid deployment with the solution going live within 45 days.

How It Benefited the Customer

✅ Converted returned products from liability to revenue-generating inventory
✅ Reduced operational losses by salvaging items otherwise scrapped
✅ Preserved brand image with reintroduced stock meeting quality standards
✅ Improved sustainability by maximising resource utilisation
✅ Enhanced warehouse efficiency with streamlined return handling and refurbishment processes

Key Results

  • 3.5 lakh units refurbished annually, including premium categories
  • 4,500 units refurbished per day capacity, scalable with demand
  • 18% leakage prevention across returned inventory
  • Significant cost savings by avoiding liquidation losses
  • Faster turnaround enabled improved stock availability for sale

Customer Acknowledgement

The brand acknowledged Holisol’s refurbishment setup as a value-generating initiative that transformed returns management, turning what was once a loss centre into an asset that fuels revenue recovery and operational sustainability.

Ready to turn your returns into revenue?
Connect with Subham Agarwal to explore refurbishment solutions tailored for your brand.
Contact: subham.agarwal@holisollogistics.com